Oculus Issues $15 Credit for Outage, Details How to Repair VR Headset

How to fix the Oculus Rift "can't reach Oculus runtime service" error

Oculus Thursday detailed what users need to do to get their Oculus Rift headsets back up and functioning following a glitch that hit yesterday knocking the gear out of commission worldwide. The company also announced details to give users impacted by the glitch a $15 credit in the Oculus Store.

The glitch struck yesterday when the company inadvertently allowed a software certificate to expire. The certificate was used to "ensure that the software you receive actually comes from Oculus," according to the company. Because of the particulars of what expired and how it happened, the company wasn't able to simply push an update out to users because the expired certificate was blocking Oculus' standard software update system.

Early Thursday morning, Oculus came up with a solution that requires those impacted to download an executable from the company, run the program and "repair" the software with it. Once the update is complete, the Rift should once more work, the company writes.

"We’re very sorry for the disruption today," the Oculus Team wrote in an email sent out to users Thursday morning. "We’re providing a $15 Oculus Store credit (or currency equivalent) to people impacted by this issue. If you used Rift on or after February 1st, 2018 this credit will be added to your account automatically within the next 7 days. See this page for info about Oculus Store credits."

Here's a more detailed step-by-step process for repairing your Oculus Rift if you run into the "can't reach Oculus runtime service" error:

  1. Go to https://www.oculus.com/rift-patch/.
  2. Click Download Install Patch to download OculusPatchMarch2018.exe.
  3. Open OculusPatchMarch2018.exe.
    • If Windows asks you if you’re sure you want to open this file, click Yes.
    • If Windows Defender prompts "Windows protected your PC", click More info and then click Run anyway.
    • If your antivirus software restricts the file from opening, temporarily disable your AV and continue.
  4. Select Repair and confirm you would like to repair the Oculus software.
  5. Allow the repair process to run, download and install.
  6. Launch the Oculus app.

Shortly after the repair you will be prompted for an update. Please complete the update. The download and update may take up to 10 minutes depending on network connection.