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New York Senator Introduces Ticket Legislation After Botched Springsteen Onsale

4/6/09, 9:22 am EST

Photo: Smialowski/Getty

After criticizing Ticketmaster for the Bruce Springsteen ticket fiasco in February, New York Senator Chuck Schumer plans to introduce legislation today that will help curb the secondary-ticket market that frequently drives up prices, the Wall Street Journal reports. Schumer’s bill will propose a two-day waiting period between when tickets go on sale to the public and when resellers can sell them through secondary-ticket sites. The plan would apply to TicketsNow, StubHub, eBay and all other vendors.

After the Springsteen incident, in which buyers were incorrectly routed to secondary site TicketsNow to buy resold tickets for escalated prices when regular-priced tickets were still available, Schumer promised to investigate the secondary-ticket market. What he discovered is that many secondary sites often list tickets for concerts and sporting events before the tix are even available to the public. “Buying concert tickets has become like taking a trip back to the Wild West — anything goes,” Schumer said, also accusing the resellers of “hoarding” tickets to drive up the price. “Any attempt to keep prices down by the sellers and artists is made impossible.

“The bottom line is we need to create a fair system where fans get first crack at good seats at a reasonable price,” Schumer said of the two-day waiting period, adding that he expected the legislation to pass through the appropriate channels by the time baseball playoff tickets go on sale. “This is easy and simple to understand, I think we can get this done quickly.”

Surprisingly, Ticketmaster — which owns TicketsNow — backs Schumer’s bill. “I am very happy to support Sen. Schumer’s thoughtful proposal and leadership on this issue,” said Ticketmaster CEO Irving Azoff, according to the Journal. Incidentally, Schumer was also on the Judiciary Committee that recently presided over the planned Live Nation-Ticketmaster merger, so Schumer’s plan might smooth out one of the roadblocks that merger encountered during the sub-hearing.

More fallout from the Springsteen ticket debacle: The United States Department of Justice, the New Jersey Attorney General’s office, the Federal Trade Commission and the Canadian Competition Bureau have issued subpoenas forcing Ticketmaster and TicketsNow to turn over client information of those who used the secondary site to resell Springsteen tickets, Billboard.biz reports.

Related Stories:

Ticketmaster Reaches Settlement With NJ Attorney General After Springsteen Ticketing Fiasco
Ticketmaster Faces Scalping Lawsuit in Canada, Blames “Glitch” For Springsteen Debacle
Bruce Springsteen “Furious” At Ticketmaster, Rails Against Live Nation Merger


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Comments

Ticket Broker | 4/6/2009, 10:34 am EST

Let the free market reign! It’s not our fault people don’t know how to buy tickets quickly and efficiently the day they go onsale. Brokers purchase tickets in the same way the general public does. Screw you big gov’t and Schumaker. Another case of big govn’t getting involved in small business. Aren’t there “real” crooks in the Federal Reserve, on Wall Street and Congress you should be going after instead of people who make a living on supply and demand for entertainment events?

wrinkledsocks | 4/6/2009, 10:41 am EST

yeah free markets have done so well in the past decade (sarcasm) i think this idea is good, but it won’t do enough. supply and demand applies to just about everything ticket broker. your post is pointless. fans deserve a fair shake

NellyBly | 4/6/2009, 10:47 am EST

I hope all the resale scammer criminals go to jail. I am sick and tired of being at the mercy of everyone – I don’t care if that “everyone” is a Wall Street criminal or a ticket re-sale criminal. ALL of them need to go to jail. In order to make room for them, let the potheads out to make room for those who truly belong there: thieves who steal from the common man; like Robin Hood in reverse. A pox on them all. Let’s make concerts affordable for everyday folks again; I for one, having been without work for more than a year now, cannot afford to pay $100 or more for one ticket. Concerts need to drop down into the $30-$50 dollar range so those of us here in the Midwest who have little to no income can afford them again.

Troof | 4/6/2009, 11:33 am EST

Ticket prices will only continue to skyrocket. More people on the planet means more demand, more demand means higher prices. Venues can only hold so many people.

Anonymous | 4/6/2009, 12:23 pm EST

A big to the FU to the “Ticket Broker” posting here. Brokers use bot programs to buy large amounts of tickets and sell them for a profit. The claim that “brokers purchase tickets in the same way as the general public” is false. Although this may not be illegal it is certainly unethical to create a secondary market when it need not exist. What if we had people coming in to grocery stores and buying all the milk and then selling it on the streets for $20 a gallon? Burn them at the stake!!!

Tim | 4/6/2009, 12:33 pm EST

Ticket Scalpers make a living by wedging themselves in between fans and the events they’d like to see. It’s a lazy, unethical way to scrape together a few bucks. And it’s “Schumer”

fortheloveofpete | 4/6/2009, 1:07 pm EST

it should be even more regulated than this. conflict of interest should be investigated more.

fan | 4/6/2009, 1:08 pm EST

Thank you! Put an end to this garbage!! Shouldn’t have to jump through hoops and pay out the nose just to go to a show.

Ticketmaster is the Devil! | 4/6/2009, 1:08 pm EST

It should also be noted that promoters of festivals and Ticketmaster are so in bed together that they stop selling certain days of multi-day fests so they can help drive up the demand and sell the multi-day passes. Obviously causing inflated costs on the secondary markets for the single day that they elected to stop selling. This is what is happening right now with Coachella according to a reliable source at Ticketmaster.

Anonymous | 4/6/2009, 1:16 pm EST

This legislation won’t change a thing, since the best seats will never be offered to the public. They’ll simply be held aside until the waiting period is over. I firmly believe that Ticketmaster sets aside the best seats and never puts them on sale to the general public.

EDDIE BLACK | 4/6/2009, 1:26 pm EST

CLICKeTIX.COM IS HOW THINGS SHOULD BE DONE IN THE TICKET INDUSTRY!!!

beachlounger61 | 4/6/2009, 3:50 pm EST

While Schummer feels the public will have better access to seats two days later…. I have some property in Hell that he can purchase. Ticketbastard, the promoter and “Holier than thou” the artist need to make ALL seats available and not hold back tickets, which they never make available to the general public and that means you (the general public). Schummer needs to get in writing that they will release all seats and not just limited amounts. Some of those artists would sleep with the devil if guarantees more money. So do not think the artist is a saint, cause they aren’t. Have you bother to notice how many HAVE NOT spoken up in regards to this practice. Why? because they are just as guilty. Irving Azoff though all for Schummer’s idea never acknowledged that they would release all seats with an onsale. Why so he can send to the ticketexchange and gouge us through that door. Ticketmaster is just as bad if not worse than the ticket broker. We need to stop treating tickets like a sacred cow, when at one time before the economy dumped we could ask for whatever the market will bear on our homes, why should tickets be different? What about gas stations, they have their prices, same with groceries, electronics, I could continue. Fact is they manipulate the number of tickets they release and that is WRONG!!!! Things won’t change till they stop their deceitful practices and I am referring to Ticketmaster. It was their site that directed the consumer to ticketsnow, does the broker/scalper have the capability to control tm’s site to send us to ticketsnow. Everyone is always quick to blame, Actually Irving Azoff enjoys this as it helps the public forget that ticketmaster is and has been ripping us off for far too long. I despise Ticketmaster!!!

Ticket Broker | 4/6/2009, 4:02 pm EST

Great post beachlounger. Couldn’t agree more. And to all the other d-bags who posted here about brokers, as a Corporation i pay a shit load in taxes…about 35%. Where does that go? Obama will give it back to you somehow I’m sure, don’t worry. So i’m capitalistic and pay my taxes…sue me. In 8 years i’ve never used a “bot” to buy my tickets, it’s purely speculation using the same methods of purchase as you. As far as milk goes, if one could resell milk, i’d be sure as hell smart enough to get the milk my family needs before someone else. Maybe you should try the same for tickets. LOL

Bobby from Boston | 4/6/2009, 6:06 pm EST

I wish CLICKeTIX did shows in New England. I’m so tired of getting screwed by ticketmaster and the rest of those scumbags.These peeps @ CLICKeTix know how to make going to concerts fun again without payin a friggin fortune. I say ROCK ON CLICKeTIX!!!!!!!

SIN Haven | 4/6/2009, 6:33 pm EST

With respect to Freedom Of Speech and Freedom Of The Press I have to write again.
Thank You Rolling Stone.

I wrote to Rolling Stone numerous times over the last decade requesting Investigative Reporting, Honest Journalism, a look into climbing Ticket Prices.
Nothing. To many dirty faces.

TicketMaster and Ticket Scalpers are not the only dirtbags involved in this Scandal.
All of our Beloved Rock Heroes from KISS to Springsteen and U2 are GUILTY.

$100, $200, $300 Ticket Prices.
Ticket PRICES and PROFITS have been escalating for years while the number of shows and seats available have declined.
This has provided the opportunity for the “Secondary Resale Market” to PROSPER. An outlet that many Artists have also utilised for financial gain.

Call a spade a spade. A Rose by any other name would still smell as sweet. And a stool sample may look like ice cream, but it still smells like a turd.

“Premiun Seating”, “Gold Circle”, Concert Club”, “Available to AMEX Customers Only”. All methods used by Promoters and Authorised by the Artists.
The Artists are just as guilty as Ticketmaster.
Ticketmaster just adds the “Service Charge” to every single ticket regardless of how many tickets are purchased in a single transaction.
Legislation needs to address this “Service Charge” problem.
Legislation also needs to address the MONOPOLY held by Ticketmaster.
The Ticketmaster system has allowed abuse by Ticket Brokers, allowed Brokers to purchase Tickets to Events across the continent with the sole intent of Resale, depriving many of the local fans the fair opportunity to purchase tickets.
The Artist has the Final Aproval of Ticket Prices.
The Artist, Artist Management, and the Accountant know exactly what is going on.
Not all of the Public is stupid or ignorant. You can fool all of the people some of the time, some of the people all of the time, but you can not fool all of the people all of the time.
The Game has run it’s course, there is a threat it is about to be exposed. A lot of respected people may well be exposed for the twofaced scammers they really are. Don’t be surprised. I won’t be.

If an Artist cares about his Art and his Audience he respects them both. He works to perfect his vision of his Art, and the opportunity his Audience will have to share it in Concert.

The successful Artist has the ability and the choice to set the standard, and the standard which they have set is an embarrassment to their posture of goodwill.

You should all be ashamed of yourselves. The depth of your Greed is no less than that of Bernie Madoff.

Paul | 4/6/2009, 6:39 pm EST

Do U2 tickets at Giants Stadium really sell out in 4 minutes? 82,000 people?
How many are for the secondary market? Its out of control.. Trying to get a great seat for a show these days are impossible.

CamieSpice | 4/6/2009, 10:15 pm EST

This delema is not just happening for concerts with seats, this is happening with General Admission shows as well. General Admission shows have been selling out within a minute online. People at the venue at teh time when tickets have gone on sale have been turned away. This is a serious problem. There is no way that a concert that can hold over 500 people should sell out in less than a minute, and then five minutes later there are tickets on TicketsNow, StubHub etc at a 300% mark up. I would just like a fair chance of being able to buy tickets at their face value price. The ‘fees’ need to stop too.. adding another 10-15 dollars to a 25 dollar ticket is insane.

Carly | 4/7/2009, 11:10 am EST

To Ticketbroker, scalpers are hurting the free market by buying tickets in bulk, then not being able to re-sell them. The venue isn’t making any more money on drink, the bartenders aren’t really serving a full house, the artist isn’t selling merchandise, and fans certainly aren’t enjoying a quality show that’s half-empty because people couldn’t buy tickets already purchased by scalpers.

Ticket scalpers are really crummy people who are so concerned with nickel and diming, they don’t understand what it’s like to actually be passionate about a musician, therefore when you’re denied access to see your favorite band, they don’t think that’s a big deal.

I agree, burn at the steak.

I also think that this legislation should mandate ticket vendors upgrade their system so it’s immune to software that allows people to purchase in bulk.

SIN Haven | 4/7/2009, 1:52 pm EST

I beleive the remedy to the Ticketmaster “Service Charge” problem, The Ticketmaster “Resale” switching Fiasco, and the Ticket Scalper “Bulk Purchase” problem, is to REOPEN the Box Office.

The Venues should reopen the Box Office and staff it Full Time.

Most arenas are owned by Municipalities, the local governments can and should reclaim this revenue source, as well as provide jobs for local residents. Arenas that are privately owned can and should do the same.

The Venues could use a $1 per ticket Fee to cover Box Office staffing costs, and by using Professionally printed Hard Tickets cut down on Counterfiting.

Hard Tickets also eliminate the possibilty of scalpers emailing tickets across the country, scalped tickets would have to be mailed of FedExed in time to reach the customer before the event date or brought to THE venue for sales opportunities.

Artists “can” demand same time/day ticket release for shows at numerous venues, and delay any online availability as long as they wish, to decrease Scalper Opportunities.

Scalpers would have to travel to THE venue, stand in line with the rest of the public, and deal with ticket limits.
(A scalper cannot be in Boston, Hartford, Albany, Syracuse, Buffallo, Pittsburgh, Philly, DC, Cleveland, and NYC all on the same day.)

Fans at THE venue can verify wether or not tickets are sold on a True “First Come, First Served” basis, wether the first customers in line actually get the best seats.

Friend of Ticket Broker | 4/7/2009, 7:50 pm EST

It’s time to stop all the conspiracy theories about ticket buying. EVERYONE has the same chance at buying a ticket. If you pay attention to when things go on sale, and are a fast typer, you have as much as a shot as everyone else. The problem arises when there are 10,000 seats and 40,000 people that want to sit in them. That creates a market in which there is an opportunity to resell a ticket for profit. Just like a baseball card that has increased in value, or Tickle Me Elmo during the holidays. If you don’t want to pay the price, don’t buy the item! And take a look at the number of tickets available from “scalpers” for any given event. It’s between 5-10% of the total venue capacity. So where are the other 90-95% of the tickets? In the hands of end users, aka, “real fans”. Fans are already getting a fair shake, there is no scam, no cheating, and no unfair advantage.

Friend of Ticket Broker | 4/7/2009, 7:56 pm EST

Paul,
Giants stadium holds about 80,000 people, not including the field itself, so that means probably 90,000 – 100,000 for the U2 show. Looking at what’s out there being “scalped” for the Friday night show, there’s 5000 – 6000 tickets max. Roughly 5-7% of the total capacity. At least 93% of the tickets sold by Ticketmaster went to fans who are attending the show. You’re right — trying to get a great seat to a show these days is hard. Especially when hundreds of thousands of other fans have the same idea . . .

anthony james | 4/9/2009, 12:50 am EST

is the dvd available in the stores

What angers me more... | 5/18/2009, 1:15 am EST

are TM fees. Do you know that TM fees are HALF if you buy for an event in Pittsburgh that if you buy in DC??? For example, Ticketfast costs 1.95 per ticket in Pitt, versus over $4 for a DC event… Why the difference? Same rip off process (Oh, let us charge you for your own ink and paper!!!)

The fee rate for a TM ticket can be close to 30% in the DC area… That is INSANE, oh and there is NO OTHER OPTION (I thought Monopoly was illegal???)

Oh right, no other option than the bizarre secondary market…

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