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Ticketmaster Reaches Settlement With NJ Attorney General After Springsteen Ticketing Fiasco

2/24/09, 9:30 am EST

Photo: Mazur/WireImage

With the Live Nation/Ticketmaster merger hearing with an antitrust subcommittee scheduled for later today, Ticketmaster cleared one potential hurtle by reaching a settlement with the New Jersey Attorney General in relation to the Bruce Springsteen ticketing fiasco that occurred last month. Under the terms of the deal, Ticketmaster has agreed to alter its business practices and pay $350,000 to cover investigative, attorney and administrative fees, according to NJ Attorney General Anne Milgram’s website.

New Jersey Springsteen fans were enraged when Ticketmaster’s system routed buyers to the more expensive secondary ticketing site TicketsNow, even though tickets to his Izod Center show were still available on Ticketmaster. Springsteen himself was “furious” with Ticketmaster’s maneuver, which prompted the ticketing site to apologize and later blame a credit card glitch.

The Attorney General stepped in to investigate, and thus an “Assurance of Voluntary Compliance” was drawn up that will force Ticketmaster to “place a wall” between itself and TicketsNow for at least a year, meaning a sold out show won’t automatically route consumers to the secondary site. “Ticketmaster also agreed not to engage in paid Internet search advertising that would lead consumers searching for “Ticketmaster” on Internet search engines to its TicketsNow,” Milgram’s post reads. “In addition, Ticketmaster confirmed and agreed that all tickets it receives for sale to the general public will be sold on its primary market website. Ticketmaster also agreed not to allow the sale or offer of sale of any tickets on the TicketsNow.com re-selling website until the initial sale begins on its primary website.”

“I also want to thank Bruce Springsteen and his management in our efforts to hammer out this agreement. He was as outraged as anyone over the circumstances surrounding the sale of tickets to his concerts,” Milgram wrote. As for those Springsteen fans that either didn’t get tickets, “The settlement creates a random drawing for 1,000 consumers who filed complaints against Ticketmaster with the Division of Consumer Affairs as of last Tuesday, February 17th, to purchase two tickets each to one of the two concerts scheduled for May 21st and May 23rd at the Izod Center.” People who don’t win tickets in the lottery will be awarded both a $100 gift certificate and an exclusive pre-sale opportunity the next time Springsteen comes to New Jersey, which is pretty often.

Related Stories:

Live Nation/Ticketmaster Merger Face Antitrust Subcommittee Hearing Tomorrow
Bruce Springsteen “Furious” At Ticketmaster, Rails Against Live Nation Merger
Ticketmaster Admits Springsteen Sale “Wasn’t Our Finest Hour”


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Comments

metalfan | 2/24/2009, 10:00 am EST

Bunch of friggin assholes! Mixing in the attorney general for some silly springsteen shit! Unbelievable!!!

Anonymous | 2/24/2009, 3:34 pm EST

This isn’t the first time ticketmaster has pulled this shit, i guess it takes a big name like bruce springsteen for people to notice.

Frank Gatto | 2/24/2009, 5:44 pm EST

“The settlement creates a random drawing for 1,000 consumers…to PURCHASE two tickets”

You mean, they don’t win tickets for free? They just get the opportunity to bombastic convenience fees?!

I’m certain Ticketmaster will be dethroned in our lifetime. Not sure by whom though…

Rob | 2/27/2009, 11:00 am EST

Have you been living with your heads in the sand??? WHERE IS THE OUTRAGE??? The federal government is all up in steroids in MLB, but quietly turns away from the rape of the public by Ticketmaster. TicketsNow is a Ticketmaster Company. Somehow, “sellers” on TicketsNow get access to tickets before they even go on sale. Buyers are forced to pay the jacked up access charges of TicketsNow because Ticketmaster claims they are all sold out! I have become accustomed to paying $400 for a mediocre seat through the “Ticketscalper” network.

Anonymous | 2/27/2009, 11:36 am EST

talk about Monopoly! i wanted to buy Phish and Grateful dead tickets, but for some reason all of the best seats were’nt even for sale through ticketmaster at all. not even 1 good seat if you were online all morning at the minute they went on sale. but they were available at a 500% markup on ticketsnow.com? hmmmmm….

Anonymous | 2/27/2009, 11:37 am EST

ya i wished i worked for ticket master so i can buy and scalp my own tickets too! a-holes

tax payer | 4/22/2009, 10:58 pm EST

Theft by deception. If a tax payer does this. Is it not a criminal offense?

Ticketmaster being sued?? | 8/13/2009, 4:17 pm EST

More controversy with Ticktbastard.

Morricone is suing Ticketbastard.

Springsteen is standing up for the fans.

Ticketbastard in China
China Government is investigating employee abuse and mistreatment by company. 3 former Chinese staff are taking legal action against Ticketbastard

Dave | 8/16/2009, 6:40 am EST

what’s a hurtle? Is it like a hurdle?

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