Hood wondered why Diebold, the world's third-largest seller of ATMs, had been awarded the contract. The company had barely completed its acquisition of Global Election Systems, a voting-machine firm that owned the technology Diebold was promising to sell Georgia. And its bid was the highest among nine competing vendors. Whispers within the company hinted that a fix was in.
"The Diebold executives had a news conference planned on the day of the award," Hood recalls, "and we were instructed to stay in our hotel rooms until just hours before the announcement. They didn't want the competitors to know and possibly file a protest" about the lack of a fair bidding process. It certainly didn't hurt that Diebold had political clout: Cox's predecessor as secretary of state, Lewis Massey, was now a lobbyist for the company.
The problem was, Diebold had only five months to install the new machines - a "very narrow window of time to do such a big deployment," Hood notes. The old systems stored in warehouses had to be replaced with new equipment; dozens of state officials and poll workers had to be trained in how to use the touch-screen machines. "It was pretty much an impossible task," Hood recalls. There was only one way, he adds, that the job could be done in time - if "the vendor had control over the entire environment." That is precisely what happened. In late July, to speed deployment of the new machines, Cox quietly signed an agreement with Diebold that effectively privatized Georgia's entire electoral system. The company was authorized to put together ballots, program machines and train poll workers across the state - all without any official supervision. "We ran the election," says Hood. "We had 356 people that Diebold brought into the state. Diebold opened and closed the polls and tabulated the votes. Diebold convinced Cox that it would be best if the company ran everything due to the time constraints, and in the interest of a trouble-free election, she let us do it."
Then, one day in July, Hood was surprised to see the president of Diebold's election unit, Bob Urosevich, arrive in Georgia from his headquarters in Texas. With the primaries looming, Urosevich was personally distributing a "patch," a little piece of software designed to correct glitches in the computer program. "We were told that it was intended to fix the clock in the system, which it didn't do," Hood says. "The curious thing is the very swift, covert way this was done."
Georgia law mandates that any change made in voting machines be certified by the state. But thanks to Cox's agreement with Diebold, the company was essentially allowed to certify itself. "It was an unauthorized patch, and they were trying to keep it secret from the state," Hood told me. "We were told not to talk to county personnel about it. I received instructions directly from Urosevich. It was very unusual that a president of the company would give an order like that and be involved at that level."
According to Hood, Diebold employees altered software in some 5,000 machines in DeKalb and Fulton counties - the state's largest Democratic strongholds. To avoid detection, Hood and others on his team entered warehouses early in the morning. "We went in at 7:30 a.m. and were out by 11," Hood says. "There was a universal key to unlock the machines, and it's easy to get access. The machines in the warehouses were unlocked. We had control of everything. The state gave us the keys to the castle, so to speak, and they stayed out of our way." Hood personally patched fifty-six machines and witnessed the patch being applied to more than 1,200 others.
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