The Cold Calculation of Humanity

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This quote from one of her consultants in a Politico.com piece wraps up everything that drives me bonkers about HRC in a pretty little bow:

It's been consistent throughout our focus groups and throughout our polling that the more they get to know her personally, the more people like her. We're trying to pull her personal side through a little bit more.

Is a little un-focus grouped, un-poll-tested humanity too much to ask of a presidential candidate?