All Access FAQs

All Access FAQs:

Registering Online:
Please enter your subscription account number from your Rolling Stoneaddress label. Please note: Your subscription number has changed effective with your September 29, 2011 issue. Please enter an account number from a current issue. Still having trouble locating your account? Please call (800) 283-1549.

Software Requirements:
Operating Systems: Windows XP or 7, Mac OS 10.4 and above
Browsers: Firefox 3.6 and above, Internet Explorer 8.0, Safari 5.0 and above
Software: Silverlight 5.0x andabove

iPad Compatibility:
Rollingstone.com’s All Access will work on the iPad.
Please open Safari and go to: rollingstone.com/allaccess and enter your username and password. You will be automatically redirected to the All Access archive without any software or app download.

Change Password:
Go to RollingStone.com. Under the “New Issue/Archives” Button on the top left corner, please select the drop down box that says “Log into Rolling Stone All Access”. Then, enter your username & password and Log In. Once you are logged in the drop down box should change to say “Welcome (and your name)”. Drop down again and click on account settings. This brings you to a page where you can edit your profile. Enter a new password and “Save Changes”.

Forgot Password:
Go to RollingStone.com. Select Archives. In the center of the page please select “Forgot Password” under the “I’m Already and All Access Member” section.  Please enter in your username, and then select submit. An email will be sent with a new password.

Payment Issues:
Please call customer service at (800) 283-1549, or go to www.RollingStone.com/customerservice.

Cancellation:
You may cancel your subscription online by clicking here. We will promptly stop your service and issue a refund for any unmailed copies. Please note: when canceling your print subscription, you are also canceling your online access.