All Access FAQs
RS Archives FAQ:
As Rolling Stone print subscribers, customers are qualified to sign up and view what is known as the Archives. The Archives are a complete digital collection of every Rolling Stone issue since it was first published in 1967 until present time. Our Archives include over 100,000 pages of written articles reviewing and commenting on the various eras of rock & roll music throughout our history. The Archives are like a time machine, not only bringing subscribers content to read, but also bringing back memories of favorite songs, artists and events that shaped people’s lives whether they were relevant twenty years ago or just last week.
- Where do I sign up?!
Visit the Archives website: www.rollingstone.com/archives and click on "Current print subscribers click here" under the "Sign Up" button. From here you’ll enter your account number and email address/password preferences.
- Did you forget your password?
Go to RollingStone.com. Select Archives. In the center of the page please select "Forgot Password" under the password field. Please enter in your username, and then select submit. An email will be sent with a new password.
- What is Silverlight?
Silverlight is a Microsoft product that Rolling Stone uses to view the Archives. This digital software transforms old issues and allows you to view them through your internet browser.
- I have an Android device and am having trouble downloading Silverlight.
Unfortunately, Silverlight isn't supported on the Android platform yet.
- Which version of OS is needed to run Silverlight on a Mac desktop?
The newest update for Silverlight (5.0) only runs on OS 10.5 or higher. If you have a non-Intel Mac, you will not be able to upgrade your OS to 10.5.
- For further assistance, please contact us by phone at: 800-283-1549 or online at www.rollingstone.com/customerservice