All Access FAQs
RS Archives FAQ:
As Rolling Stone print subscribers, customers are qualified to sign up and view what is known as the Archives. The Archives are a complete digital collection of every Rolling Stone issue since it was first published in 1967 until present time. Our Archives include over 100,000 pages of written articles reviewing and commenting on the various eras of rock & roll music throughout our history. The Archives are like a time machine, not only bringing subscribers content to read, but also bringing back memories of favorite songs, artists and events that shaped people’s lives whether they were relevant twenty years ago or just last week.
- Where do I sign up?!
Visit the Archives website: www.rollingstone.com/archives and click on "Current print subscribers click here" under the "Sign Up" button. From here you’ll enter your account number and username/password preferences.
- Want to change your password?
Go to RollingStone.com. Under the "New Issue/Archives" Button on the top left corner, please select the drop down box that says "Log into RS Archives". Then, enter your username & password and Log In. Once you are logged in the drop down box should change to say "Welcome (and your name)". Drop down again and click on account settings. This brings you to a page where you can edit your profile. Enter a new password and "Save Changes".
- Did you forget your password?
Go to RollingStone.com. Select Archives. In the center of the page please select "Forgot Password" under the password field. Please enter in your username, and then select submit. An email will be sent with a new password.
- What is Silverlight?
Silverlight is a Microsoft product that Rolling Stone uses to view the Archives. This digital software transforms old issues and allows you to view them through your internet browser.
- I have an Android device and am having trouble downloading Silverlight.
Unfortunately, Silverlight isn't supported on the Android platform yet.
- Which version of OS is needed to run Silverlight on a Mac desktop?
The newest update for Silverlight (5.0) only runs on OS 10.5 or higher. If you have a non-Intel Mac, you will not be able to upgrade your OS to 10.5.
- For further assistance, please contact us by phone at: 800-283-1549 or by email at: email@example.com